The ultimate market insight
CEM Intelligence establishes a valuable decision foundation for your company’s communication and business development. The method is one of its kinds and provides you with up to date information about current and potential customers’ experience, when they meet you and your competitors.
We provide exact and coherent data about the Danes’ experience and assessment across different areas, products, services, and departments. You get insight to how to attract and win new clients, whose “ripe for the taking” and just need the final push, as well as how to retain existing customers. You can predict the Danes’ behavior on a wide range of parameters and compare your performance to your competitors.
With CEM Intelligence, you see your positioning opportunities, and you get the best foundation for effective strategies and efforts.
Increase your market knowledge across language, systems and previous studies
CEM Intelligence combines all your studies in one system, which increases your customer insight and cost effectiveness. You can integrate both old and new studies, despite previous research systems, data collecting methods and languages. Besides significant savings, with CEM Intelligence you can create synergy in your surveys and work strategically with your customer feedback.
See where it is going well, where improvements is needed, and where to increase the effort
You get the Danes’ attitude on all relevant parameters from products, efforts, and services to departments and locations, regardless of the number. From your personal online portal, it is easy and intuitively to see how to get the biggest profit from prioritizing your efforts.
Get customers’ feedback in real time and react immediately
All data is collected, analyzed and reported in real time, which means it is reported the moment the Danes give their feedback. This means you can follow the effect of your efforts from week to week and react immediately. As an example you can enter a direct dialogue with the individual customer. This way, it’s possible to react proactive to urgent challenges and opportunities as well as current developments and trends.
CEM Intelligence enriched with detailed background information about the Danes
Your CEM Intelligence solution is supplemented with detailed background information about the Danes and your customers. This is possible because Voxmeter conducts 260,000 nationally representative interviews each year. Read more here.
Online research and reporting
CEM Intelligence provides structured market and customer information for the decision makers in an easy, organized and operational report. You get access to an online user friendly research and reporting system. All data about your customers, competitors and studies are accessible 24/7 regardless of where you are.
We provide CEM Intelligence solutions to all types of companies and industries both nationally and globally. We are able to do this, thanks to our research technology, Catglobe, and our CEM methodology, which we have developed over more than 10 years.