Industry specific Customer Experience Management
Voxmeter delivers interviews, analyzes and regular studies for a number of specific industries. We custom-design solutions based on the Customer Experience Management (CEM) philosophy to companies and industries that want to work strategically with customers’ attitudes, needs and behavior.
We conduct three industry specific studies: the trend survey, CEM Economy, the distributor study, CEM Monitor, and the overall customer study, CEM intelligence. CEM Economy and CEM Monitor provide you with specific knowledge, while you always can upgrade to the CEM Intelligence solution, where you get access to all the preferred parameters.
We continuously extend the CEM Intelligence solutions according to demand within industries that we are already working with as well as new industries. Call us to hear more about the option for analyzes and CEM solutions to your company.
CEM Economy – predict the market and get detailed segment knowledge
CEM Economy is a national representative study of the social, economic and political situation and development. With CEM Economy, it is possible to predict current and potential customers’ purchase behavior because they every quarter tell us their plans. At the same time, it is possible to study in-depth the relevant segments within a number of demographic and lifestyle related variables. Read more about CEM Economy, here.
CEM Monitor – your distributor’s market position
CEM Monitor is a quarterly survey, which uncovers the development of your market, focusing on the market positions of the distributors. We measure how many have visited, requested quotes, and purchased your product from your distributor. You will be able to see, how many people have visited you and other distributors – as well as which ones, and will ask about satisfaction, price, the reason why lost clients did not choose you and much more. Read more about CEM Monitor here.
CEM Intelligence – the optimal customer insight
CEM Intelligence is the ideal CEM solution, which ensures that you always are up to date with knowledge about how your customers meet your company and your competitors. CEM Intelligence provides information about how to attract and win new customers, whose “ripe for the taking” just missing the final push, as well as how to retain current customers. You can also predict your customers’ behavior on a number of parameters. Read more about CEM Intelligence, here.