Four in ten customers say they are considering leaving the bank within the next year, although the number mulling a move has fallen slightly since the exits of chief executive Thomas Borgen and chairman Ole Andersen, the polling firm’s data shows.
These management changes and the effort Danske Bank has placed on talking to its customers and apologizing for the scandal are beginning to have an impact, Voxmeter chief executive Christian Stjer said on Friday.
“A softening of opinions almost always begins from the inside,” Stjer said, adding that many dissatisfied customers do not in the end shift bank, even though they are considering it, because they find it too troublesome.
The figures from Voxmeter, which interviews almost 40,000 persons a year about banks, show there is still a very strong negative view of Danske Bank from customers at other banks.
Danske Bank said it was not surprised by the poll.
The scandal over suspicious payments between 2007 and 2015 through Danske Bank’s tiny Estonian branch has damaged Danes’ trust in banks, which have also been hit by a wider European dividend stripping scandal and other money laundering cases.
Negative media coverage of Danske Bank has spiked to a level not seen since recordings began seven years ago, other figures from Voxmeter showed.
Reuters / The New York Times 23.11.18
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