Customer Experience Management
See the road to success through the eyes of the customers
The fundamental vision at Voxmeter is to enable your company to see itself through the eyes of the customers. Voxmeter has implemented the philosophy behind Customer Experience Management and created a range of management tools, which in different ways brings your company in uniquely close contact with the customers.
CEM Economy predicts the society, politics, and the market. CEM Monitor gives your company a unique insight into the market positions of your distributors. CEM Intelligence is the solution, if you wish ultimately close contact with customers.
CEM Intelligence – Customer based business development
CEM Intelligence gives you vital insight into how the Danes meet your company and your competitors. We cover your customers and potential customers’ behavior, needs and plans. We chart all the touchpoints, where customers meet you based on your specific products, services, focus areas, and needs.
With coherent knowledge about the customer’s experience, you can prioritize your efforts and see the effect. You will get information about how to attract, win, and retain more customers, as well as how to predict the market and differentiate your company from competitors.
All information is available from your own online portal, where you can follow your customers’ experience continuously and in real time, i.e. while it happens. Some of the most popular areas in our clients’ CEM Intelligence reports are customer loyalty, ad tests, product and brand performance, needs analysis, competitor analysis, visibility, image, credibility, and reputation.
CEM Intelligence connects you closely with the customers.
Read more here.